Learn about the important requirements, obligations, responsibilities, and skills that should be in an assistant manager job description.
An assistant manager works with employees one-on-one handling employee onboarding and training, scheduling shifts, and staffing. You may work in a customer-facing role, handling customer service-related issues like customer complaints and escalations and recording feedback.
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Assistant Manager Job Description Template
We are searching for an experienced Assistant Manager to join our team. In this role, you will be responsible for providing support management and working closely with the team. You will be responsible for hiring employees, managing employee onboarding and training, scheduling, approving time off, and resolving customer complaints/feedback, as needed.
The candidate will be working in a leadership role and should have demonstrated experience in management. You should have strong communication skills and interpersonal skills, be well-organized, and have strong problem-solving skills.
Assistant Manager Responsibilities
- Hiring new employees
- Establishing and executing new employee onboarding and training
- Assist manager with day-to-day operations
- Leading the team in providing excellent customer service and meeting sales targets
- Overseeing and managing inventory
- Resolving customer complaints
- Enforce company policies and ensure compliance with health and safety regulations and being met
- Assist with administrative tasks like record-keeping, as needed
Assistant Manager Requirements
- Bachelor’s degree
- 2+ years experience in a leadership/management role
- Strong written and verbal communication skills and interpersonal skills
- Self-motivated and a team player
- Excellent problem-solving skills
- Strong attention to detail
- Ability to work in a fast-paced environment
- Well-organized, excellent multitasker with time management skills
- Dedicated to providing top customer service
Assistant Manager Duties And Responsibilities
Leadership
You will work in a leadership capacity, overseeing the team and being the lead on projects. Perform administrative and clerical task-based duties independently and within a team-based environment, as needed. Answer phone calls and emails. Coach employees and staff on behavior, prepare and give performance reviews, and ensure the team is offering top service to ensure customers have the best experience.
Communication and Collaboration
Communicate effectively and be able to provide critical feedback and receive feedback. Participating in the launch of new products. Troubleshooting potential issues, as they may arise.
Onboarding and Training
You will establish, prepare and execute the new employee onboarding and training initiative. You are responsible for the training of new employees, ensuring all workers are compliant with health and safety regulations. Prepare work schedules, approve time off, and maintain store calendars.
For more tips on onboarding and hiring employees, check out our guide on how to hire employees.
Customer Service
Practice excellent customer service and handle customer complaints/escalations, as needed. Help establish customer service policies. Be the team lead on customer service-related issues.
Reporting
Perform recordkeeping. Preparing sales reports, inventory, and other reports, as needed. Maintain office inventory. Practice cash handling and sales techniques.
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Assistant Manager Salary And Job Outlook
Median National Salary: $35,506/year
Education Required: Bachelor’s degree
Number of Jobs: 1.9 million
Job Growth 2022 – 2032: ~1%
The Bottom Line
You can feel free to change the job description, responsibilities, and duties as needed. Here are free job posting sites that can be of interest if you’re looking to post your job listing on multiple job boards.
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