Learn about the important requirements, obligations, responsibilities, and skills that should be in a telecaller job description.
A telecaller is responsible for contacting new and existing clients by phone for the purpose of generating sales. You will work in a call center of a similar office environment performing outbound telephone calls to solicit new business. You may also receive inbound calls from customers you’ll need to provide support to.
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Telecaller Job Description Template
We are searching for a dedicated, professional Telecaller to join our team. In this role, you will be responsible for performing outbound calls to new and existing customers to generate sales for the company. You will build rapport with customers, listen to and address their needs, and provide a product or service as a solution to their problem.
The candidate should have excellent communication skills and strong critical thinking and problem-solving skills. You should have experience working in a sales environment and be comfortable talking to customers one-on-one, over the phone.
Telecaller Responsibilities
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Call new and existing clients to generate sales for the company
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Stay up to date on product offerings, changes, and developments
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Provide product information to clients
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Listen to the client's needs and address concerns
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Take notes during calls to establish client records
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Record client communication
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Meet performance objectives and sales quotas
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Schedule appointments or meetings
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Attend team meetings
Telecaller Requirements
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High school diploma
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Experience telemarketing or working in customer service
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Energetic and professional
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Excellent communication and interpersonal skills
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Well-organized and detail-oriented
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Strong problem-solving skills
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Critical thinking and analytical thinking skills
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Excellent multitasker with time management skills
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Sales experience, a plus
Telecaller Duties And Responsibilities
Telephone Sales
Making outbound calls to new and prospective customers. Generate sales from customers, addressing their needs and overcoming objections. Receiving inbound calls and addressing customers’ questions/inquiries, as needed.
Communication and Collaboration
Communicate effectively and be able to provide critical feedback and receive feedback. Communicating and collaborating with senior management and across other departments, as needed. Resolve complaints and issues that may arise.
Production
Provide product information to customers. Meet sales targets and record performance. Perform note-taking during telephone conversations and follow up with customers, as needed. Be comfortable working with a variety of people from different backgrounds and locations.
Customer Service
Performing excellent customer service, addressing customers' needs, and selling relevant products/services. Persuade customers to take action and convince them that the product will help them solve their problems. Provide customer support in answering questions.
Product Knowledge and Recording
Recording calls to note client acceptance for product/service sales. Stay abreast of developments in product offerings. Take note of changes that products undergo, learn the benefits and features, and become a product expert.
Telecaller Salary And Job Outlook
Median National Salary: $30,354/year
Education Required: High school diploma
Number of Jobs: 15,200
Job Growth 2021 – 2031: -4%
The Bottom Line
Use this as a template for your telecaller job description so you can fill this role for your company.
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