Learn about the important requirements, skills, and keywords that should be included in a flight attendant resume.
Flight attendant jobs offer an exciting career path if you’re passionate about travel and adventure but still want to work with people. As the face of an airline, flight attendants help ensure passenger safety, comfort, and overall satisfaction during their journey through the sky.
Showing off your knowledge of aviation regulations, cultural diversity, safety principles, and foreign languages, basic safety protocols can significantly enhance your chances of securing a position in a highly competitive field.
The best way to do this? Creating a strong resume to provide to hiring managers. In this article, you’ll learn all the tips and tricks for what to include on your flight attendant resume to make it stand out from the other candidates.
Do you need help crafting a resume? We have researched the best resume writing services to help you out. When your resume is ready, you can start applying for jobs on ZipRecruiter.
Flight Attendant Resume Example
Sam Raynolds
1 (305) 508 2332
EXPERIENCE
Alaskan Airlines
- Greet passengers, assist with seating assignments, and carry on baggage stowage and security
- Use computers and computer systems to receive information, communicate with others, and complete work tasks
- Ensure all safety equipment on aircraft is in working order
- Flexible to work varied schedules, including nights, weekends, and holidays
- Ensure timely communication with management
- Calmly resolve passenger situations during flights, including disorderly passengers, and medical emergencies
- Actively looking for ways to exceed passengers’ expectations
Delta Airlines
- Performs preflight, through-flight, and post-flight inspections of aircraft emergency, cabin, and galley equipment. Ensures cleanliness of aircraft interior
- Provides leadership, direction, and assistance during an emergency, including aircraft evacuation and administering first aid to ill or incapacitated passengers. Handles emergencies according to procedures. Briefs passengers. Performs orderly evacuation of passengers and crew. Provides emergency medical assistance
- Supervises loading and offloading of aircraft passengers and baggage. Ensures access to escape exits
- Communicate in writing to complete paperwork and detailed reports regarding incidents and/or discrepancies
- Greet passengers, assist with carry-on baggage stowage, and deliver onboard announcements
- Provide excellent customer service which exceeds passengers’ expectations
SPENCER AND SONS, a Private Luxury Airline
- Perform all work activities per established standards, policies, laws, and regulations, including Federal Aviation Administration regulations
- Adjust work activities to adapt to changing work conditions, such as scheduling changes
- Provide assistance lifting, transporting, and stowing luggage into overhead bins or storage areas
- Work both independently and as part of a team to accomplish work tasks
- Adhere to established procedures and performance standards
- Provide leadership in emergency and non-emergency situations
EDUCATION
Join The Break Community
LOYOLA MARYMOUNT UNIVERSITY - Bachelor’s Degree
SKILLS
- CPR Certification and ability to use a defibrillator
- Ability to work independently as a leader and as a team member among fellow employees and passengers
- Ability to communicate effectively with and reassure passengers in a hurried and stressful environment
- Excellent interpersonal, oral, and written communication skills
- Knowledge of Tempus unit
- Ability to multi-task and efficiently manage multiple priorities independently
- International travel experience
- Strong relationship-building, communication, collaboration, and teamwork skills that is consistent with the AMEX Blue Box values and the Aviation Team Commitments
- Highest level customer service skills; experience tending to executive-level clientele
- Completed Flight Safety International Training
What Is Unique About A Flight Attendant Resume?
A flight attendant’s resume requires a demonstrating combination of customer service skills, safety knowledge, and the ability to handle emergencies while providing exceptional hospitality in a fast-paced and dynamic environment – setting it apart from other types of resumes. These unique features make it challenging to write, but it should demonstrate your ability to ensure passenger comfort, maintain safety protocols, and other relevant skills.
Working as a flight attendant made our list of the best travel jobs! Learn more by reading our round-up of the best travel jobs.
What Should Be Included On An Flight Attendant Resume?
To create the best flight attendant resume possible, include a few key details. Here’s a brief description of each.
Resume Header and Contact Information
Start your resume with your name printed boldly, along with your contact information, like email, phone number, and links to your professional social media profiles.
Ensure your email is professional and not something you’d be embarrassed to share with an employer. Even though it seems like a small detail, hiring managers pay attention to things like this – especially when interviewing for a public-facing position like a flight attendant. You want to appear as professional as possible when the reader picks up your resume.
Work Experience
Next, describe your top three or four relevant work experiences starting with your most recent role. Include the airline name, home location, employment dates, job title, and a brief description of your job responsibilities.
Provide specific details about your customer service abilities and times when you had to handle a challenging situation. If you don’t have any flight attendant experience, list relevant jobs that involve working with the public and safety protocols.
Education
Most flight attendant positions require a high school diploma, but having at least two years of college on your resume is an attractive quality for most hiring managers. List any college coursework or degrees you have first, followed by your high school. Include details similar to your work experience, including the degree name, university attended, and graduation year. If you’ve taken any training or certifications related to flight attendant duties, list these here as well.
Professional Skills
Flight attendants need a specific core set of skills to excel at their job, starting with excellent customer service. Highlight your people skills, along with anything else you’re good at that are related to flight attendant job duties in this section. Some of what hiring managers are looking for will be listed in the job description, so review that as you’re creating your resume for ideas on what to include.
Do you want to become a flight attendant? Check out our guide on how to become a flight attendant for all the details you need to know.
What Should Be Left Off A Flight Attendant Resume?
Like most other resumes, you want to leave off information that isn’t relevant to the aviation or customer service industry, overly personal information, and lengthy work responsibility descriptions. It’s important to provide comprehensive information about your skills and experiences, but don’t go overboard.
Important Job Skills For Flight Attendants
- Excellent customer service and communication skills
- Ability to remain calm under pressure and in emergency situations
- Strong interpersonal and collaboration skills
- Able to speak more than one language (a major bonus for most employers)
- Knowledge of safety protocols and emergency procedures
- Strong attention to detail
- Ability to ensure passenger comfort and provide friendly service
- Conflict resolution and problem-solving skills
- Adaptability and flexibility in a changing environment
- Cultural sensitivity
- Outstanding conflict resolution skills to resolve issues among passengers on board
Wondering what other things to add to your resume? Our best skills for resume guide might help. When you're ready to apply for jobs with your new resume, check out the best job posting sites.
The Bottom Line
Being a flight attendant is a job some people dream of. If you’re one of those that hopes to provide service in the skies, let your resume show your passion for the aviation industry. You can write your own using these guidelines, or you can use them to review what a resume-writing service does for you. It’s also important to stay updated on what positions are available. Check ZipRecruiter for the latest flight attendant job listings!
