What Employers Want When It Comes To Customer Service Skills

What Employers Want When It Comes To Customer Service Skills

For any organization, customer service matters.  Figures suggest that around 70 percent of people employed in the UK are in customer-facing roles. Whether it’s because people are making a complaint, enquiring about a product or service or offering ideas for future development, it means customer facing staff have vital roles to play in sharing information, responding in a timely and professional manner and ensuring customers receive the level of service they expect.

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